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Training Workshop in November

Gomediate is delivering a one- day workshop in November 2019 in Stockton-on-Tees. The venue is Newtown Community Centre, 123 Durham Road, Stockton, TS19 0DE. Date to be confirmed.

You can book your places by calling 07933 294 292 or emailing mikejames@gomediate.co.uk

The workshop is in two parts. The morning session will be an introduction to conflict resolution and mediation skills. This might be conflict between staff/volunteers in your workplace or it could be within a family that you are supporting. The trainer has five years’ experience as a Workplace Mediator and more than ten years’ experience as a Family Mediator and Family Group Conference Practitioner.

The afternoon session will look at how to ‘Deal with Difficult people’. This is a new course that has been delivered locally and received great feedback. When asked what they had found most useful about the course, learners said:  

‘Learning how to diffuse situations with angry customers.’

‘Watching how different people react in difficult situations with people.’

‘Suggesting to think of individual situations behind how they act.’

‘Dealing with service users more calmly and understanding.’

‘Looking at the reason behind why someone has an angry attitude.’

‘Understanding other people’s situation’.

‘How to put myself in others’ situations and listen.’

‘All of it was very interesting to learn how to deal with different things.’

Places are £99.00 (£89.00 for charity & volunteer sector). 

Contact me for more details on 07933 294 292 or at mikejames@gomediate.co.uk