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Handling Difficult Conversations

We’ve all had them. Many people try to avoid them. But difficult conversations and meetings are a part of life, including professional life. It might be a staff member or volunteer that you manage or supervise. Perhaps it’s a client or customer that you are having issues with. Or maybe it’s a funder or referrer that you need to deal with. It’s not a job that anyone wants. But it needs to happen sooner or later, and, I would suggest, the sooner the better.

Gomediate’s half-day course ‘Handling Difficult Conversations’ will give you the tools and the confidence to have that conversation and to make it work to everyone’s advantage. The course covers:

  • Identifying the causes of conflict
  • Recognising your own conflict management style
  • Types of difficult conversation and why some are hard to deal with
  • Structure, prepare and conduct a difficult conversation
  • Questioning and listening skills
  • Skills and techniques for managing difficult meetings
  • Keeping everyone safe

The next ‘Handling Difficult Conversations’ training workshop is as follows:
Venue: Newtown Community Centre, 123 Durham Rd, Stockton-on-Tees, TS19 0DE
Date: Thursday, 16th May 2019
Time: 9.30am – 12.30pm
Cost: £49.00 (Charity sector £39.00)

All those who complete the workshop will get a Gomediate certificate showing three hours of CPD.

To book your place contact us on 07933 294 292 or mikejames@gomediate.co.uk