Handling Difficult Conversations

We’ve all had them. Many people try to avoid them. But difficult conversations and meetings are a part of life, including professional life. It might be a staff member or volunteer that you manage or supervise. Perhaps it’s a client or customer that you are having issues with. Or maybe it’s a funder or referrer that you need to deal with. It’s not a job that anyone wants. But it needs to happen sooner or later, and, I would suggest, the sooner the better.

Feedback from the most recent Handling Difficult Conversations workshop in May 2019:

“Thank you so much for last week, I think I speak on behalf of all of the staff at Five Lamps on how good it was! We all did take a lot of away from the session. It was also good that the course is tailored to all job roles and organisations. We had a mix of staff members on the course, all with various job roles,  some work in Employability, some in Home Care and also in Managerial positions and we all still benefited greatly from the content of the course”.

Amy Baker, Five Lamps

‘A great soft skill CPD course for anyone handling negotiations & disputes.’

Rob Langley, Mediator and Adjudicator

I really enjoyed today’s session and would attend future training.’

‘Great course, lots of takeaways and things to think about.’

‘A great soft skill CPD course for anyone handling negotiations & disputes.’

‘Found the training very useful, enjoyable; definitely learnt useful techniques. Thank you.’

‘Really enjoyed it. Excellent trainer. Enjoyable session.’

‘Great to meet people from other organisations and share perspectives. Time well spent. Thank you.’

Gomediate’s half-day course ‘Handling Difficult Conversations’ will give you the tools and the confidence to have that conversation and to make it work to everyone’s advantage. The course covers:

  • Identifying the causes of conflict
  • Recognising your own conflict management style
  • Types of difficult conversation and why some are hard to deal with
  • Structure, prepare and conduct a difficult conversation
  • Questioning and listening skills
  • Skills and techniques for managing difficult meetings
  • Keeping everyone safe

All those who complete the workshop will get a Gomediate certificate showing three hours of CPD.

For more information contact us on 07933 294 292 or mikejames@gomediate.co.uk